According to Juran, people must be responsible for which two aspects?

The focus on quality management and improvement aligns with Juran's philosophy that emphasizes the importance of continuous improvement in an organization's processes and practices. Juran believed that individuals in an organization should take ownership not only of maintaining quality standards but also of actively seeking ways to enhance and improve those standards over time.

Quality management involves planning, controlling, and improving processes to ensure that they meet established standards and customer requirements. Improvement, on the other hand, is about identifying areas where performance can be enhanced, whether through innovation, process redesign, or other strategies.

By understanding that both management and improvement are critical, individuals become more engaged in ensuring that quality is not just a static requirement but a dynamic objective that evolves as new challenges and opportunities arise. This perspective fosters a culture where everyone is committed to both maintaining high standards and striving for excellence.