What does Juran consider the keys to success?

Juran’s perspective on quality management is encapsulated in what is known as the Juran Quality Trilogy, which consists of three key components: quality planning, quality control, and quality improvement. This trilogy serves as a framework for organizations to improve quality systematically and sustainably.

Quality planning involves identifying the specific quality goals and outlining the processes required to achieve those goals. Quality control focuses on maintaining established levels of quality through monitoring and adjusting processes as needed. Finally, quality improvement seeks to enhance process performance and outcomes, ensuring that quality is not only maintained but progressively improved over time.

In Juran's view, the integration of these three components is essential for achieving overall quality success within an organization. This focus on a structured approach to quality management underscores Juran's belief that the systematic pursuit of quality is vital for long-term business success.

While employee satisfaction, financial analysis, and management support are important elements in the broader context of organizational success, they do not encapsulate Juran's holistic approach to quality like the Juran Quality Trilogy does. Therefore, understanding and applying the trilogy is crucial for those aiming to excel in quality management.