What type of changes are primarily focused on the attitudes and behaviors of employees?

The focus on the attitudes and behaviors of employees aligns best with personnel changes. Personnel changes involve adjustments that directly impact the workforce, including hiring practices, training programs, performance evaluations, and culture shifts within an organization. These changes are designed to influence how employees think, feel, and act, fostering an environment that supports better performance and alignment with organizational goals.

Such changes are essential for driving a successful Six Sigma initiative, where the engagement of employees is critical. When personnel changes are effectively implemented, they can lead to improved collaboration, motivation, and commitment within teams, which are vital for the success of process improvement efforts.

In contrast, structural changes deal with the organization’s hierarchy and reporting lines; strategic changes focus on long-term goals and directions; and technological changes involve the implementation of new tools or systems. While all these types of changes can indirectly affect employee attitudes and behaviors, they do not primarily target those aspects as directly as personnel changes do.