Which management mentality does Feigenbaum advocate moving towards?

Feigenbaum is well-known for his contributions to the concept of total quality management (TQM) and his emphasis on quality as a fundamental element that should be integrated into all aspects of an organization. The mentality that emphasizes "no defects, no problems" signifies a proactive approach to quality management. This approach advocates for striving towards eliminating defects from the processes to prevent issues before they occur, rather than merely managing or addressing problems after they arise.

By moving towards a mindset where defects are not accepted, organizations embrace a culture of continuous improvement and prevention. This not only enhances product quality but also leads to greater customer satisfaction and reduced costs associated with rework and returns. The "no defects" mentality encourages teams to focus on process improvements and error reduction, fostering a more efficient and effective organization.

While the other options touch on various aspects of quality, they do not encapsulate the proactive and preventive focus that Feigenbaum champions. Moving towards defect-free operations fundamentally aligns with the broader goals of TQM, making it a crucial part of any organization aiming for long-term success and sustainability.