Who is responsible for improvements according to Juran's basics for success?

Juran's philosophy on quality management emphasizes that every individual within an organization plays a critical role in the improvement process. He champions the idea that quality is not solely the responsibility of a designated team or management; rather, it is a collaborative effort that involves all employees. This approach fosters a culture of quality where each person is encouraged to contribute to improvement initiatives, leading to a more engaged workforce and ultimately better results.

By involving individuals at all levels, organizations can harness a diverse range of insights and ideas, driving continuous improvement across various processes. This perspective aligns with Juran’s focus on not just the technical aspects of quality but also the human behavior that influences success in achieving and maintaining high quality standards.

In contrast, focusing solely on quality control teams, management, or external consultants segregates responsibility and can limit involvement and ownership among employees. This holistic view of responsibility is central to achieving sustainable improvements within an organization.